Patient Education: Clinical Tools for Improvement

Course Description:

The Beryl Institute defined the Patient Experience as “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”
How would you rate your organization on their Patient Experience/Education?  Do you go the extra mile, or do you just toss them the standard HEP print out?  How can we be better as a profession?  What details are we missing to make the patient’s experience better and thereby make their rehabilitation more successful? 
Samantha Klepper, PT, DPT, MHA will answer these questions and more as she guides us through improving our clinical tools of patient education.

Methods of Instruction:

Online video course

Course Instructor:

Samantha Klepper, PT, DPT, MHA

Target Audience:

Physical Therapists, Physical Therapist Assistants, Occupational Therapists, Occupational Therapist Assistants and Athletic Trainers.

Educational Level:

Intermediate

Prerequisites:

None

Course Goals and Objectives:

At the completion of this course, participants should be able to:

1. Identify why patient experience is so important in clinical healthcare
2. Recognize the perceived value vs patient experience
3. Identify contributing factors to the patient experience
4. Differentiate between barriers to patient learning
5. Recognize tools for effective patient education
6. Identify what we can learn from our other healthcare colleagues and other professions
7. Identify complicating factors of patient education and communication
8. Recognize the value of empathy for the patient and why it plays a crucial role in success
9. Identify types of nonverbal communication
10. Recognize ways to communicate when language and cultural barriers exist

Criteria for Obtaining Continuing Education Credits:

A score of 70% or greater on the post-test