FAQs

Questions

Answers

How do I take an online course for CEU credit?
  • Click on the COURSES tab or use the COURSE SEARCH FIELD on any page
  • Pick your STATE and PROFESSION from the drop down menu and click the "SEARCH COURSES" button
  • Pick a course and click the buy button OR click on the course title or details button and add the course to your shopping cart
  • Once you have added your course(s) click the checkout button at the bottom of the page

The system will instruct you to REGISTER: Enter your name, address and license number as you would like it to print out on your certificate and create a Login (email address and password).

Next, you will be directed through the payment process.

After completing the purchase, you will have immediate access and will be able to view/read the course and then take the post-test.

Finally, following successful completion of the post-test, you will immediately be able to print out a certificate of course completion for your CEU records.

Can more than one person use the same account?

No, each user must create their own account, so that their certificate of completion has their specific information on it.

What format are the courses available in?

All of our courses are available in PDF Format (Adobe Reader).  If you do not already have Adobe Reader, after purchasing the course we have provided a link on your My Account page to download the software.

Do I have to take the course modules in order?

No, each course is independent from the other and the course modules do not have to be taken in any particular order.  For more information about each course module, click on the course title or details button for the full course description.

How much time do I have to complete a course?

Using the Login (email address and password) that you established when you purchased the course, you can go back and review the course and take the post-test for up to one year.

How do I complete the post-test?

Once you have purchased your course, an account is automatically established for you through our website.  You will be able to view/print the test questions and use them as you study the course material.  Once you have successfully completed the course, you can then answer the questions on our website and submit them for grading.  You must pass with a 70% or higher (unless otherwise stated on the Course Details page). If you fail the test, you will be able to go back and review the course and re-take the test (at no additional charge) until successful completion.

When will I receive my CEU certificate?

Your certificate will be available to print IMMEDIATELY after passing the post-test. A passing post-test score is 70% (unless otherwise stated on the Course Details page). If you do not pass the test the first time, it will be assumed that you need to review the material for better understanding. You will then be redirected to the course, where you can review the material and take the test again until successful completion.

What happens if I lose my certificate?

Your LOGIN information allows you to access the courses you have already completed for up to one year. You can reprint your certificate during this time. After one year, all of your course information, including your certificate is stored in your account under the link CEU History.  This information is available to you for 5 years from the date of purchase.  After a period of 5 years, please contact us at [email protected] and we will be happy to assist you.

Will I receive an itemized receipt?

Yes, your receipt will be e-mailed to you immediately following your purchase. Your receipt is also available in your My Account by clicking on the link labeled Receipts. You will be able to print it for your records or submit it to your employer for reimbursement.

Why are courses listed in some states as: Approved, No State Requirements, or Board Accepted?

Every state agency has different requirements. Some state agencies require their own approval. Others state agencies have a reciprocal agreement--meaning they automatically approve courses that are approved in other states. “No State Requirement” applies to states that do not have a state continuing competency/education requirement. Finally “Board Accepted” is applicable in states that do not have an approval process. AdvantageCEUs.com has reviewed the requirements in those states and has interpreted the requirements as being met by the course. 

IMPORTANT: Please remember that state requirements are constantly changing. It is ultimately THE LICENSEE’S responsibility to determine approval for their state/discipline. We would, however, be happy to help with this process in any way we can.

Can I take a course if it is not approved in my state?

ABSOLUTELY!! Most states have a process whereby the licensee may submit an application for a continuing education course to be approved. We would be happy to help supply you with the needed items (Instructor’s CV, Course Outline, etc..) that might be required.

I don't have a license, can I still take one of your courses?

Absolutely, during the checkout process you will be asked for your license state and number.  Simply pick any state and fill in the number field with zeros (i.e. 0000).  The system will allow you to proceed to the next page and pay for the course.  

When/if you obtain a license, you can always log back into your account and click on the (Edit Your Profile) link to add your new license information.

How does AdvantageCEUs.com report to CE Broker?

Course completion credit is automatically reported to CE Broker using our integrated software.  In order for this to work properly, you must add your license information when you create an account (i.e. PT12345, PTA12345, OT12345, OTA12345 etc.). Once you complete the course, your information is immediately transferred to CE Broker.  If you did not add your license information when you created an account your course information will not transfer to CE Broker. 

How do I cancel an online purchase?

If you would like to cancel an online purchase and have NOT completed the course test, please contact us within 24 hours and we will refund the purchase.  To avoid fraudulent refunds, if you have already obtained a certificate of completion, please contact us to lodge a legitimate complaint and explain why you proceeded through the test, survey and certificate generation steps before requesting a refund.

What if I have a complaint?

We are striving to make sure your experience meets all your CEU expectations. If, however, there is an issue that needs to be resolved, please contact us at: [email protected] or 405-974-0164 and we will work with you to find a satisfactory resolution.

What is your Security Policy

At AdvantageCEUs.com, protecting your information is fundamental. To ensure your information is safely guarded, we use Secure Sockets Layer (SSL) technology. When giving your credit card number, SSL encrypts all personal information including your card number, name and address.

How can you be sure our site is secure? Look for an unbroken-key icon or a closed-lock icon in your browser window during account registration, payment, or accessing an existing account. You will usually find the icon in the lower-right or lower-left corner of your browser window, but some browsers display the icon elsewhere (near the address bar, for instance). The key or lock icon indicates that the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure webpage, the first characters of the webpage will change from "http" to "https".

What is your Privacy Policy?

AdvantageCEUs.com respects our customers and cares for their privacy. We do not share your information with anyone except when required by state board law or in cases of preventing fraud and complying with legal processes.

Our site does collect personal information (name, address, email) during member Login, but this information is used only to identify the customer for our records. Personal information is NEVER sold or shared with anyone.

What is your ADA Policy?

ADA accommodations are available upon request, please contact us at: [email protected] or 405-974-0164 for more information.

What is your Disclosure Policy?

It is the policy of AdvantageCEUs.com to disclose any proprietary interests the instructor or provider has in a service or product that will be utilized in the course.

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