FAQs

Questions

Answers

How do I take an Individual Course for CEU credit?

  • Click on the COURSES tab or use the COURSE SEARCH FIELD on any page
  • Pick your STATE and PROFESSION from the drop down menu and click the “SEARCH COURSES” button
  • Pick a course and click the purchase button OR click on the course title or details button and add the course to your shopping cart
  • Once you have added your course(s) click the checkout button at the bottom of the page

The system will instruct you to REGISTER: Enter your name, address as you would like it to print out on your certificate and create a Login (email address and password).

You will enter your license number, as directed, IN your account after checkout.

Next, you will be directed through the payment process.

After completing the purchase, you will have immediate access and will be able to view/read the course and then take the post-test.

Finally, following successful completion of the post-test, you will immediately be able to print out a certificate of course completion for your CEU records.

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How do I take an Unlimited Access Course for CEU credit?

  • Click on the Purchase Unlimited Access
  • Proceed through the Registration and Checkout process
  • After you have paid for Unlimited Access, return to the course catalog and find an Unlimited course that you would like to take.  Unlimited courses are denoted with an orange “U” in the upper lefthand corner.
  • Click Add Course
  • The course will then be in your account
  • You can add courses one at a time or multiple at a time – your choice.

After adding the course, you will be able to view/read the course and then take the post-test.

Finally, following successful completion of the post-test, you will immediately be able to print out a certificate of course completion for your CEU records.

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Are all of your courses available in the Unlimited Access catalog?

No, due to certain copyright agreements, we can only offer some of our text courses.  We do offer ALL of our video/audio courses and our Unlimited Access catalog is constantly expanding.

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Can more than one person use the same account?

No, each user must create their own account, so that their certificate of completion has their specific information on it.

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What format are the courses available in?

All of our text courses are available in PDF Format (Adobe Reader).  If you do not already have Adobe Reader, please download it here. All video courses are formatted for optimal viewing across all devices. You can preview a video course from our course catalog in advance to determine if the video will display properly on your device.

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Do I have to take the course modules in order?

No, each course is independent from the other and the course modules do not have to be taken in any particular order.  For more information about each course module, click on the course title or details button for the full course description.

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How much time do I have to complete a course?

Using the Login (email address and password) that you established when you purchased the course, you can go back and review the course and take the post-test for up to one year.

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How do I complete the post-test?

Once you have purchased your course, an account is automatically established for you through our website.  You will be able to view/print the test questions and use them as you study the course material.  Once you have successfully completed the course, you can then answer the questions on our website and submit them for grading.  You must pass with a 70% or higher (unless otherwise stated on the Course Details page). If you fail the test, you will be able to go back and review the course and re-take the test (at no additional charge) until successful completion.

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When will I receive my CEU certificate?

Your certificate will be available to print IMMEDIATELY after passing the post-test.  A passing post-test score is 70% (unless otherwise stated on the Course Details page). If you do not pass the test the first time, it will be assumed that you need to review the material for better understanding. You will then be redirected to the course, where you can review the material and take the test again until successful completion. The certificate is also automatically emailed to your email account.

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What happens if I lose my certificate?

Your LOGIN information allows you to access the courses you have already completed for up to one year. You can reprint your certificate during this time. After one year, all of your course information, including your certificate is stored in your account under the link CEU History.  This information is available to you for 5 years from the date of purchase.  After a period of 5 years, please contact us at [email protected] and we will be happy to assist you.

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What happens if I have not finished taking my Unlimited Access courses after one year?

After one year from date of purchase, you will no longer have access to the Unlimited library.  You will need to purchase the plan again.

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What if I forgot to utilize my Unlimited Access courses and the year has expired?

Due to the extremely low price of our Unlimited plan, we can not offer an extension.  You have one year from the date of purchase to complete your Unlimited Access courses.

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Will I receive an itemized receipt?

Yes, your receipt will be e-mailed to you immediately following your purchase. Your receipt is also available in your My Account by clicking on the link labeled Receipts. You will be able to print it for your records or submit it to your employer for reimbursement.

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Why are courses listed in some states as: Approved, No State Requirements, or Board Accepted?

Every state agency has different requirements. Some state agencies require their own approval. Others state agencies have a reciprocal agreement–meaning they automatically approve courses that are approved in other states. “No State Requirement” applies to states that do not have a state continuing competency/education requirement. Finally “Board Accepted” is applicable in states that do not have an approval process. AdvantageCEUs.com has reviewed the requirements in those states and has interpreted the requirements as being met by the course.

IMPORTANT: Please remember that state requirements are constantly changing. It is ultimately THE LICENSEE’S responsibility to determine approval for their state/discipline. We would, however, be happy to help with this process in any way we can.

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Can I take a course if it is not approved in my state?

ABSOLUTELY!! Most states have a process whereby the licensee may submit an application for a continuing education course to be approved. We would be happy to help supply you with the needed items (Instructor’s CV, Course Outline, etc..) that might be required.

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I don’t have a license, can I still take one of your courses?

Absolutely, during the checkout process you will be asked for your license state and number.  Simply pick any state and fill in the number field with zeros (i.e. 0000).  The system will allow you to proceed to the next page and pay for the course.

When/if you obtain a license, you can always log back into your account and click on the (Edit Your Profile) link to add your new license information.

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How does AdvantageCEUs.com report to CE Broker?

Course completion credit is automatically reported to CE Broker using our integrated software.  In order for this to work properly, you must add your license information when you create an account (i.e. PT12345, PTA12345, OT12345, OTA12345 etc.). Once you complete the course, your information is immediately transferred to CE Broker.  If you did not add your license information when you created an account your course information will not transfer to CE Broker. 

AdvantageCEUs.com currently only reports courses to CE Broker when REQUIRED by state board.  (Users can always report courses manually).

 

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How long does it take my courses to report to CE Broker?

If your state REQUIRES us to report to CE Broker, we report the results IMMEDIATELY after you complete the test.  However, it sometimes takes CE Broker 24-48 hours to post it to your online account (especially in peak season).

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How do I cancel an online purchase?

If you would like to cancel an online purchase and have NOT completed the course test, please contact us within 24 hours and we will refund the purchase.  To avoid fraudulent refunds, if you have already obtained a certificate of completion, please contact us to lodge a legitimate complaint and explain why you proceeded through the test, survey and certificate generation steps before requesting a refund.

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What if I have a complaint?

We are striving to make sure your experience meets all your CEU expectations. If, however, there is an issue that needs to be resolved, please contact us at: [email protected] or 405-974-0164 and we will work with you to find a satisfactory resolution.

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What is your Security Policy

Our Secure Sockets Layer (SSL) software is the industry standard and among the best available today for secure commerce transactions. All personal information is encrypted, including credit card numbers, names, and addresses, so it cannot be read over the internet. We strictly adhere to standards and guidelines provided for PCI compliance.

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What is your Privacy Policy?

AdvantageCEUs.com respects our customers and cares for their privacy.

We will never sell, trade, share or rent any customer or business address or personal information to any third party. We may disclose personal information in the event that we are required by law, however. Accordingly, you authorize us to disclose any and all information about you to law enforcement, state boards or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our site does collect personal information (name, address, email, license information) during registration/checkout, but this information is used only to identify the customer for our records and the customer’s online account. Our checkout process collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order.

The license information we collect is necessary to generate your certificate of completion.  If required, we do send the information off to third-party reporting sites, such as CE Broker. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.

We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.

We may send special offers and information about new courses to our valued customers from time to time. The recipient may always opt out of receiving future mailings.

Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can unsubscribe at any time.

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What is your ADA Policy?

ADA accommodations are available upon request, please contact us at: [email protected] or 405-974-0164 for more information.

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What is your Disclosure Policy?

It is the policy of AdvantageCEUs.com to disclose any proprietary interests the instructor or provider has in a service or product that will be utilized in the course.

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What are your Terms and Conditions of Use?

BY UTILIZING THIS SITE, YOU AGREE TO THE FOLLOWING TERMS:

Advantage CEUs LLC (“AdvantageCEUs.com”) is the owner and operator of the website located at the URL www.AdvantageCEUs.com.  This TERMS OF USE (“agreement”) governs access to and use of the AdvantageCEUs.com website.  Access to and use of the AdvantageCEUs.com website is subject to your acceptance of the following terms and conditions and all applicable laws. If you do not accept the terms of this agreement, you are not authorized to access, view, or utilize the products and/or services on the AdvantageCEUs.com website.  User agrees to abide by all terms and conditions of this agreement by User’s accessing the AdvantageCEUs.com website and by continued use of the AdvantageCEUs.com website.

Please read the following carefully and with the understanding that these terms must be read in conjunction with our Privacy Policy, and which is incorporated fully by reference in this agreement. The Privacy Policy will require your express agreement in the event that you elect to submit any personal information to AdvantageCEUs.com

By accessing the website, you agree to the terms of this agreement.  AdvantageCEUs.com reserves the right to modify the terms of this agreement at any time and may post a notice of such changes. If and when the agreement is modified, you will be subject to the terms of the modified agreement, and by accessing the AdvantageCEUs.com website, you agree to the terms of modified agreement, without further notice.

Continuing Education Units

AdvantageCEUs.com prides itself in having the most up to date CEU requirement information. But, please remember that state requirements are constantly changing. It is ultimately THE LICENSEE’S responsibility to determine if the CEUs are approved for their state/profession.

Current requirements by state and local agencies regarding continuing education units vary in the number of hours accepted and by what means and methods such continuing education hours are allowed to be obtained.  Ultimate responsibility lies with the individual user to contact appropriate state agencies to determine if continuing education courses offered by AdvantageCEUs.com will qualify for continuing education credit.  You also agree to indemnify, defend and hold AdvantageCEUs.com harmless against any claims or costs, including attorney’s fees, arising from the use of this site for obtaining continuing education credits.

Website Content

AdvantageCEUs.com provides continuing education courses. All of the information content and services (collectively, the “content “) accessible on our website is protected by copyright and other intellectual property laws. AdvantageCEUs.com is owner of the content or has licensing agreements with the owner of the content. The content is intended for the personal use of users for the sole purpose of obtaining continuing education and you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any other way or for any other purpose without written consent.  AdvantageCEUs.com reserves the right to discontinue courses at any time and reserves the right to change the expiration period at any time.  If a course was purchased before completion, AdvantageCEUs.com will make every effort to provide a comparable course.

Website Access

In consideration of your use of the AdvantageCEUs.com website, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself when providing information to, signing up with, registering for use of or otherwise providing information to the AdvantageCEUs.com website (“personal registration data”) and (b) maintain and promptly update personal registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or AdvantageCEUs.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, AdvantageCEUs.com has the right to suspend or terminate your access to the website and refuse any and all current or future use of the website, or any portion thereof.

Disclaimer of Warranties

Except as expressly set forth herein, the content of the AdvantageCEUs.com website (including all AdvantageCEUs.com intellectual property, text, materials, software, functions, services, and information made available herein or accessed by means hereof) are provided as is, without warranties of any kind, either express or implied, including warranties of merchantability and fitness for a particular purpose.

No representations or warranties are made concerning the accuracy, completeness, timeliness or reliability of the materials or services, or of any information contained on the website or any site linked to the AdvantageCEUs.com website.  Any opinions, findings, recommendations or conclusions expressed by course authors or speakers do not necessarily reflect the views of AdvantageCEUs LLC.

In no event shall AdvantageCEUs.com, its members, officers, affiliates, agents, licensors, employees, or internet service provider(s) (collectively “representatives”) be liable to you or any third party for any direct, indirect, incidental, special, or consequential damages whatsoever, including but not limited to lost revenue, lost or damaged data or other commercial or economic loss, whether based on contract, tort (including negligence) or any other theory of liability, the forgoing limitation shall apply even if AdvantageCEUs.com or its representatives have been advised or should have known of the possibility of such damage.

You assume full responsibility and risk of loss resulting from your use of this site and any information on this site.  Under no circumstances shall AdvantageCEUs.com or any of our representatives be liable for any indirect, punitive, special or consequential damages even if we or any of our employees or representatives have been advised of the possibility of such damages.  Our total liability in any event is limited to the amount, if any, actually paid for use of the site and you hereby release us and our employees and representatives from any and all obligations, liabilities and claims in excess of this limitation.

Under no circumstances will AdvantageCEUs.com be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, e-mailed, transmitted or otherwise made available via the AdvantageCEUs.com website.

AdvantageCEUs.com reserves the right to terminate, block or restrict your access to or use of the site for any breach or violation of any term(s) of this agreement, solely at AdvantageCEUs.com’s discretion & judgment.

This agreement shall be governed in accordance with the laws of the State of Oklahoma. All disputes under this agreement shall be resolved by litigation in the courts of the Oklahoma including the federal courts thereof and the Parties all consent to the jurisdiction of such courts, agree to accept service of process by mail, and hereby waive any jurisdictional or venue defenses otherwise available to it.

This agreement is personal to You, and You may not assign this agreement or the rights and obligations there under to any third party or person.

The provisions of the agreement shall be binding upon and shall inure to the benefit of the Parties hereto, their permitted heirs, administrators, successors and assigns.

No waiver by either Party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this agreement.

If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from the agreement.

The ownership and intellectual property rights and license provisions set forth in this agreement, and any other provisions that by their sense and context the Parties intend to have survive, shall survive the termination of this agreement and any obligations hereunder for any reason.

This agreement constitutes the entire understanding of the Parties, and revokes and supersedes all prior agreements between the Parties and is intended as a final expression of their agreement. It shall not be modified or amended except in writing signed by the Parties hereto and specifically referring to this agreement. This agreement shall take precedence over any other documents which may conflict with this agreement.

 

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